Refund & Returns Policy

Effective Date: December 14, 2024

At Plezipam Sextoys, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we’ve outlined our Refunds and Returns Policy below to assist you with the process.

1. Eligibility for Returns

Due to the intimate nature of our products, returns are subject to the following conditions:

  • Non-Returnable Products: For hygiene and safety reasons, the following products are not eligible for return:
    • Items that have been used, opened, or removed from their original packaging.
    • Products without their original seals, tags, or packaging intact.
    • Sale items, clearance items, or gift cards.
  • Returnable Products: Unopened, unused items in their original condition and packaging may be returned.
  • Timeframe: You must initiate a return request within 14 days of receiving your order.

2. How to Initiate a Return

If your product meets the eligibility criteria, follow these steps to initiate a return:

  1. Contact Customer Support
    • Email us at contact@plezipamsextoys.com with the subject line: “Return Request”.
    • Include the following details:
      • Your full name
      • Order number
      • Product(s) you wish to return
      • Reason for the return
  2. Wait for Authorization
    • Once we review your request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the product.
  3. Ship the Item
    • Pack the item securely in its original packaging.
    • Include a copy of the invoice and the RMA number.
    • Ship the package to the address provided in the return instructions. You are responsible for shipping costs unless the return is due to a defective or incorrect item.

3. Conditions for Refunds

3.1. Inspection and Approval

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be issued.

3.2. Refund Amount

Refunds will cover the cost of the product only and exclude original shipping fees unless the return is due to our error (e.g., defective or incorrect item).

3.3. Processing Time

Approved refunds will be processed within 7-10 business days after receiving the returned item. Refunds will be credited to the original payment method.

4. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us immediately at contact@plezipamsextoys.com with your order number and photos of the damaged or defective item.
  • Upon verification, we will provide a replacement or issue a full refund, including shipping fees.

5. Return Shipping Costs

  • Customer Responsibility: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • Lost Returns: We recommend using a tracked shipping method, as we are not responsible for items lost in transit.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Final Sale Items

Items marked as “Final Sale” or purchased during clearance or special promotions are non-refundable and non-returnable.

8. Contact Information

For any questions or concerns about our Refunds and Returns Policy, please reach out to us:

We are committed to resolving any issues and ensuring your satisfaction.

Thank you for shopping with Plezipam Sextoys. We value your trust and are here to provide a seamless shopping experience!